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Adah Velvet Ribbon Spools. Handmade by artisans, these one of a kind rustic decorations are reclaimed bobbins wrapped in velvet with brass scissor hooks. The perfect nod to a darker, more stripped back Christmas, embracing a combination of nature's elements.Handmade with love and care. Due to the handmade nature of our creations, each item is truly unique and no two will ever be identical. Any imperfections should be celebrated as a testament to the hard work of our talented artisans. We believe this adds to their beauty and charm.
Do I need to register to place an order?
Yes, if you are not already a trade customer of ours, you will need to register and we will look into approving you within 48 hours. You will then gain access to pricing and be able to checkout.
How do I know if a product is in stock?
All of our products are handmade and unique, so stock levels can change frequently. We make every effort to display current and accurate product inventory online. If you order an item and the availability changes, we will contact you directly as soon as this happens.
What are your delivery costs?
Information on UK delivery costs can be found here.
EU delivery costs are 5% of your order.
For all non-UK/EU deliveries, please contact our Customer Services team for a quote.
What is the minimum order value?
The minimum order value is now only £250 ex VAT.
Do you offer worldwide shipping?
Yes, we offer worldwide shipping. Please contact our Customer Services team for a custom quote based on purchased and delivery destination.
Do you charge extra for furniture delivery?
Some furniture items incur additional delivery charges, based on size and weight. If this is the case, we will let you know.
How do I track my order?
All smaller UK orders are sent out via Royal Mail untracked, larger orders will be sent via a tracked courier and we will provide tracking details on your dispatch email. All UK Next Day Delivery and international orders are also sent out via a tracked courier, you can track your order using your tracking number on your dispatch confirmation email.
Which forms of payment do you accept?
We accept the following methods of payment: Bacs transfer, MasterCard, American Express, Delta, Solo, Visa Electron and PayPal.
When will I receive my order?
We work diligently to ship all orders in a timely manner.
On all UK standard deliveries, please allow up to 5 working days to receive your order.
Please note, orders will not be dispatched after 2pm Friday, over the weekend, or on Bank Holidays.
For all international deliveries, please contact us directly prior to ordering for delivery times.
An item is missing from my order, what do I do?
Check your dispatch note first (the form inside your parcel) to see a list of the exact items that should have been delivered. If something is listed, but not in your parcel, please contact our Customer Service team.
An item is broken / damaged in my order, what do I do?
We carefully inspect your order prior to shipment and aim to pack all items as carefully as possible. Unfortunately, occasionally some of our more delicate items can be damaged in transit. If an item arrives broken or damaged, please contact our Customer Service team to arrange a replacement.
I'm having technical problems, what do I do?
Contact us and we'll be glad to help.
Can I open a trade account?
Of course. Click here to apply for a trade account.
I have some feedback, who should I contact?
We are constantly aiming to improve ourselves and welcome any feedback. Please email firstname.lastname@example.org and allow up to 24 hours for a response.
My order had arrived but one of the items does not look the same as it does on the website?
Due to the handmade nature of our products, each product is truly unique, which is something we celebrate as artistry. If you are unhappy with an item you have received, please follow our usual returns procedure.
Do you do custom orders? For example, different frame colour/sizes?
Unfortunately, we are unable to offer custom orders at this time.
Are your ceramics oven, microwave, and dishwasher safe?
Yes, all our ceramics are oven, microwave, and dishwasher safe.
How should I clean my jewellery?
Clean your jewellery carefully with a soft, non-abrasive and lint-free cloth or chamois; this helps maintain or bring back its shine. If necessary, you can use a mild washing up liquid with warm water and a soft toothbrush, then rinse with clean water and pat dry with a soft cloth.
Avoid using ‘dip’ polish or abrasive jewellery cleaners as these contain harsh chemicals and can destroy your jewellery over time. We do not recommend the use of any jewellery polishing cloths which have been treated with cleaners or polishing agents.
What should I keep away from my jewellery?
Always remember that your jewellery should be the last thing you put on and the first thing you take off when dressing.
Your jewellery is particularly susceptible to damage from the effects of chemicals present in perfume, hairspray, make-up, nail polish remover, body oils, suntan lotion, and deodorant.
Do not keep jewellery in direct sunlight as prolonged exposure to sunlight can cause many gemstones to fade and lose their colour. Amethyst, rose quartz, chalcedony and smokey quartz are just some of the gemstones that can become paler from exposure to sunlight.
What can erode or dull my jewellery?
Do not swim or shower while wearing gold-plated jewellery, and remove rings when washing your hands. Chlorine, salt water, and fresh water can damage precious metals and gemstones by dulling or eroding them. Gold is particularly susceptible to damage from chlorine, which can permanently damage or discolor them. Soapy water when bathing and showering can also leave a thin film, which makes the metal seem dull.
Some stones can also be quite porous, which is why you shouldn’t leave these kinds of stones immersed in water for too long. Liquids and oils can seep into the gems through the tiny cracks between the crystals, causing permanent discoloration and damage. In addition, porous gems should not be worn to a beach or other hot, extreme environments.
What is our jewellery made from?
18ct GOLD PLATED
Dassie Artisan's Statement pieces are produced in 18ct Gold Plated Brass Metal with a layer of 18ct gold in a 2 micron thickness. There’s also a layer of anti-tarnish on top for good measure!
Dassie uses semi-precious gemstones and crystals that are hand sourced for the clarity and depth of colour. Our team work to create our own special shapes and hand cuts to make our gemstones unique. Each gemstone has a special colour, birthplace, and story. Some tell a story or are believed to have special powers, but all of them share a common beauty.
SOURCING METALS AND GEMSTONES
At Dassie Artisan, we are committed to ensuring that our stones and metals are responsibly sourced and our suppliers and factories audited and have the certification available should you wish to see it.
How do I cancel my order?
Please contact our Customer Service team to cancel an order and prevent shipment. If an order has already been sent down to our warehouse to be dispatched, you will need to follow the normal returns procedure.
What is your returns policy and how do I return something?
Due to the handmade nature of our creations, each item is truly unique and no two will ever be identical. Any imperfections should be celebrated as a testament to the hard work of our artisans. However, if you have any problems with, or change your mind about a purchase, the following policies apply:
Damaged or Incomplete Orders
We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any problems within 5 working days by calling our Customer Service team on 01290 211147
Returns & Refunds
If you are unhappy with any of the products you buy from us, you’re able to return these within 30 days from receiving your delivery. We’re not able to offer free returns based on a change of mind, but will be happy to arrange a collection if you wish. The cost for this will be deducted from your credit or refund.
If you’d rather send back your items with a courier of your choice, please send back to the following address:
Dassie Artisan,The Grain Store, Moat Farm,Whetsted Road, Five Oak Green,TN12 6RRUK
Please ensure you include your packing slip in the returning parcel, and that you obtain proof of posting/courier details. All items being returned must be unused and in their original packaging. Dassie will not be able to credit or refund for items that have broken in transit to us.
Once we have received the products back from you, we will gladly replace your items or, in the case of unavailability, refund or credit your purchase.
How long will my refund take?
Once we have received the item(s) and confirm it is in its original condition with original packaging and tags, we will issue a credit note or refund depending on your preference. Typically, refunds appear on your credit card statement within 3-5 working days.